Visible Unread Comments for Clients in the Portal
S
Sue Mariano
Thank you for adding the new client portal view—it’s very helpful to see what clients see.
One enhancement I'd love to see is a more prominent indicator for
unread comments
. Currently, clients have to open tasks (even closed ones) to know whether new comments have been added.A badge, notification, or unread comment count in the portal would make it much easier for clients to spot new activity and respond more quickly. This would help keep projects moving forward and reduce missed communications.
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Merged in a post:
Client portal should show dot or speech bubble on a project that has an unread comment
J
Jim Manning
I was recently wondering why one of my clients was having so much trouble responding to comments, and when I went to the client preview I understood why. If they enter the portal by clicking on an email notification, it may take them directly to the relevant project and task, but if they go back to the main dashboard there is no way for them to know which project(s) have unread messages from us. There needs to be some sort indication on a project that there are unread messages so a client can easily navigate through them and answer all outstanding questions.