I have chatted with your team about this. Our firm has had issues ongoingly with this, I have chatted to FC at length and never gotten a forever resolution. I think the last direction was to un-sync and re-sync your outlook, but that gives a worrying pop up warning when you go to do it so would need FC conf it will work ok and all history will be re-saved. I think they last resolved the last case by 'pushing a manual sync' which you could ask them to do - I have no idea why the syncing is inconsistent. It seems there is sometimes a one day delay (not helpful for our purposes - needs to be instant), and sometimes the email never syncs even though the staff member's email integration is set up.