I love the Client Chat, but I wish it would update in real time rather than having to refresh the page constantly. For example, yesterday a client and I decided to work together on something - so we thought to use the Client Chat rather than emailing back and forth. But we realized that we would have to keep refreshing the page to see a new message, or wait for an email notification that one of us submitted a new message. The client eventually called me and asked if we could stop communicating in that manner.

If there is a possibility of turning on a feature where this could act like a live chat, that would be amazing and I feel our clients would enjoy it more! Otherwise, I still do like that a client can leave a message there at any time for me to get back to when possible, but maybe the name 'Client Messages' would better suit this function? Thanks so much for your time

I really love the chat feature — it’s a great tool for client communication. However, even though I have all my notifications enabled, I’m not receiving any alerts when a new message comes in. This has led to delays in responses and some frustration from clients who think I’m ignoring them.

It would be incredibly helpful to have a separate, centralized chat bubble or inbox where I can easily see and respond to all messages, rather than having to click into each individual client profile. This would improve visibility and response time significantly.