Client Chats
Amanda Aparicio
Having a consolidated place for client chats. It can be difficult to remember who has ongoing chats and having one area where you can see them would be great.Also, an easier way to add employees to chats than through the individual chat window.
Log In
Canny AI
Merged in a post:
Pop up Chat
J
Jennifer Walsh
I really love the chat feature — it’s a great tool for client communication. However, even though I have all my notifications enabled, I’m not receiving any alerts when a new message comes in. This has led to delays in responses and some frustration from clients who think I’m ignoring them.
It would be incredibly helpful to have a separate, centralized chat bubble or inbox where I can easily see and respond to all messages, rather than having to click into each individual client profile. This would improve visibility and response time significantly.